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Returns Policy

General Returns:

You may return any product within 10 days of receiving it.  Only products in new condition and in original packaging will be accepted for credit. Customer is responsible for all return shipping charges.  All returns must be pre-authorized (click here).  You will receive a refund of the purchase price LESS a 25% restocking fee and shipping/handling charges within 30 days of receipt of the returned product.  The refund will be made in the same form of payment used to place your order.

Products Damaged During Shipping:

If  a product has been damaged during shipping, contact us immediately to initiate a damage claim.  The product will be replaced as soon as the shipping claim is resolved. The replacement product will be shipped at no additional cost.  Please retain all of the original packaging material until the claim is resolved.

Defective Products:

If a product is defective, contact us within 10 days to arrange shipment.  We will issue a call-tag for return of defective merchandise or you may return using another method at your own expense. The replacement product will not be issued until the defective unit is returned. Replacement product will be shipped at no additional cost.

The product purchased will determine the return mailing address, please use our Return Contact Form to provide necessary information.  You may also call (800) 256-6139 or email us at contact@roostandgalley.com.