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Frequently Asked Questions

Payment & Shipping


Depending on the product, we ship using FedEx, UPS & USPS.  By using our site, you are agreeing to the carrier’s shipping policies.  Standard shipping rates apply unless otherwise noted.

Expedited shipping is not available at this time.

While not guaranteed, our products typically ship in 5-7 days.

Artisan products are custom or handmade and may take longer.

For your security, all payments are processed through PayPal.  PayPal accepts Visa, MasterCard, AMEX and Discover.

We do not ship internationally.

Once your order has shipped, we will email you a tracking number that you can track on the carrier’s website.

Returns


You may return any product within 10 days of receiving it.  Only products in new condition and in original packaging will be accepted for credit. All returns must be pre-authorized (click here).  You will receive a refund of the purchase price LESS a 25% restocking fee and shipping/handling charges within 30 days of receipt of the returned product.  The refund will be made in the same form of payment used to place your order.

If  a product has been damaged during shipping, contact us immediately to initiate a damage claim.  The product will be replaced as soon as the shipping claim is resolved. The replacement product will be shipped at no additional cost.  Please retain all of the original packaging material until the claim is resolved.

If a product is defective, contact us within 10 days to arrange shipment.  We will issue a call-tag for return of defective merchandise or you may return using another method at your own expense. The replacement product will not be issued until the defective unit is returned. Replacement product will be shipped at no additional cost.

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